Beta Gearbelt Mobile Web is currently in Beta. Features and design may change before general release. We'd love your feedback, share it through the in-app feedback option.
Gearbelt Mobile Web gives workshop teams a single place to manage their work directly from a mobile browser. The Issues tab is where Gearbelt contributors raise and resolve problems found on assets, from logging a new issue when something goes wrong to creating a repair record once it's fixed.
Prerequisites
Before you begin, make sure you have the following:
Plan: All Plan Types
Permission: Gearbelt Contributor
Skills Required: Gearbelt Navigation
Device Type: Smartphone
Subscription: Gearbelt
Finding an issue
Open Gearbelt Mobile Web and select the Issues tab in the bottom navigation. Note: Each issue card shows the issue title, status (Open or Closed), severity icon, and days open.
Use the search bar at the top to find a specific issue by title or asset name.
Select the sort icon next to the search bar to change how issues are ordered. Select the filter icon to narrow the list by available fields such as Status, Severity, or Asset.
š Note: By default the list shows Open issues only. To see resolved work, change the Status filter to Closed.
Viewing an issue
Select any issue card to open the View issue screen. You'll see the Asset, Status, Title, Severity, Description, Field Reference, linked Work Order (if any), linked Repair Record (if any), Photos, Tags, Categories, Reported Location, and the Completed Date, Completed Unit, and Completed By fields (filled in once the issue is closed).
Select the back arrow in the top left to return to the Issues register.
Creating an issue
From the Issues tab, select the green + (FAB) button in the bottom right.
Select the asset the issue is against.
Fill in the issue details. The key fields are Title (a short summary), Severity, Description (the full story of what's wrong), Field Reference (where on the asset), and Photos. Add Tags, Categories, and Reported Location as needed.
Select Save in the top right. The issue will appear in the Issues register with a status of Open.
Creating a repair record from an issue
A repair record is the formal record of how an issue was fixed. You create one once the work is done, so the issue can be closed off properly.
Open the issue you want to log a repair against.
Select Create Repair Record.
Fill in the repair record form. This captures what was done, by whom, when, and any parts or labour used.
Select Submit. The repair record is linked to the issue, and the issue can now be closed.
Frequently asked questions
Can I create an issue without a work order?
Yes. Issues can be raised directly from the Issues tab without being linked to a work order. You can add them to a work order later if needed.
Do I need to create a repair record to close an issue?
Yes. A repair record is required before an issue can be closed. It's the formal record of what was done to fix the problem.
Can I add photos to an issue?
Yes. When creating or viewing an issue, you can attach photos in the Photos field to document the problem.
Why can't I see all issues in the register?
By default the Issues tab shows Open issues only. To see resolved issues, change the Status filter to Closed.