Gearbelt allows you to create custom notification rules for issues reported on your assets. By configuring issue notifications, you can ensure the right people are alerted when damages or problems are reported. This helps teams respond quickly, maintain asset safety, and keep operations running smoothly.
Prerequisites
Before you begin make sure you have the following:
Plan: All Plan Types
Permission: Gearbelt Contributor
Skills Required: Gearbelt Navigation
Device Type: computer
Subscription: Gearbelt
Step-by-Step Instructions
Go to Settings under Admin in the left-hand navigation menu.
Select the Notifications tab.
In the Issues tab, click Add Rule.
Enter a name for the rule.
Set the conditions that will trigger the issue notification.
Choose the actions Gearbelt will complete when the conditions are met and provide the required details for each action:
Email Location Contact: Automatically assign the contacts linked to the selected location to receive notifications.
Email Contacts: Enter the email address or select a contact from the platform to receive the email.
SMS Contacts: Enter the mobile number or select an existing contact to receive the SMS notification.
Click Save in the bottom-right corner of the pane to finalise your issue notification rule setup.
What do recipients see in a Gearbelt issue notification email?
When an issue notification rule is triggered, Gearbelt sends an email to the configured contacts. The email includes details about the reported issue and a Verify Issue in Dashboard button.
What does the "Verify Issue in Dashboard" link in issue notification emails do?
Clicking Verify Issue in Dashboard in the notification email opens the Issues dashboard in Gearbelt directly, where you can review and action the reported issue.