Identify and fix issues caused by outdated browser cache.
Your browser stores temporary files (cache) to help pages load faster. Sometimes these files become outdated or corrupted, which can cause pages to display old content, buttons not working, or other unexpected issues when using Dashpivot Web, Gearbelt Web, or Flowsite. Clearing your cache forces your browser to load the latest version of the site.
What’s happening
When you visit a website, your browser saves files like images, scripts, and styles locally. If these cached files are outdated, you may:
See old or incorrect content
Experience broken buttons or missing features
Encounter formatting or loading issues
Clearing cache and cookies removes these stored files so your browser can fetch fresh data.
Why this happens
Common causes include:
A recent site update, but your browser is still using old cached files
Corrupted or outdated cached data
Stored browser data interfering with page functionality
How to clear your cache
Follow the steps for your browser:
Chrome (Desktop)
Open Chrome
Click the three dots (top right) → More tools → Clear browsing data
Set Time range to All time
Select Cached images and files (optional: select cookies)
Click Clear data
Firefox (Desktop)
Open Firefox
Click the three lines (top right) → Settings
Select Privacy & Security
Scroll to Cookies and Site Data → Clear Data
Select Cached Web Content → Clear
Microsoft Edge
Open Edge
Click the three dots → Settings
Go to Privacy, search, and services
Under Clear browsing data, click Choose what to clear
Set Time range to All time
Select Cached images and files
Click Clear now.
Mobile (iOS)
Safari (iPhone/iPad)
Open Settings
Scroll to Safari
Tap Clear History and Website Data
Confirm Clear History
Chrome (iOS)
Open Chrome
Tap the three dots → Clear browsing data
Set Time range to All time
Select Cached images and files
Tap Clear browsing data
Firefox (iOS)
Open Firefox
Tap the menu → Settings
Go to Privacy
Tap Data Management → select Cache
Tap Clear Private Data