Account Admins on Sitemate Start can export users from the Users view as a CSV file. This is useful for licence audits, access reconciliation, and keeping an offline record of who has access across your account. Exports can be run from any of the three tabs in the Users view: Workspace Users, Sitemate Free, and Sitemate Paid.
Prerequisites
Plan: Premium or Platinum, or accounts with the Sitemate Start add-on
Permission: Account Admin
Device Type: Computer
Subscription: Sitemate Start
Step-by-Step Instructions
Click your workspace name in the top left to open the Workspace Switcher, then select your Sitemate Start account.
Click All Users in the navigation panel.
Select the tab you want to export from: Workspace Users, Sitemate Free, or Sitemate Paid.
Select the users you want to export:
Click the checkbox next to individual users to select them, or
Click Select All to export every user in that tab.
Click the Download CSV button. It appears in the table header once at least one user is selected.
The export runs in the background. A progress window will appear.
Once the export is ready, the file downloads automatically to your device.
What’s Included in the Export
The columns included in the CSV depend on which tab you export from:
Workspace Users tab:
Workspace
Product
Name
Email
User type
Status
Last active
Date joined
Invited by
Sitemate Free and Sitemate Paid tabs:
Workspace
Name
Company
Status
Notes
Exports run in the background and download automatically when ready — tested on accounts with 5,000+ users, so no manual action is needed for large exports.
Each row represents one user in one workspace. A user who belongs to multiple workspaces appears on a separate row for each workspace.
Pending invites are not included in the export.
You can only download users from one tab at a time. Repeat the steps for each tab you want to export.