Account Admin permission grants full access to the Sitemate Start Account Layer. This article explains how to grant Account Admin permission to another user, and how to revoke it when no longer needed.
Prerequisites
Before you begin, make sure you have the following:
Permission: Account Admin (only existing Account Admins can grant or revoke this permission)
User must already exist in at least one workspace within your Sitemate Start account. Account Admin cannot be granted to a user who has never been invited to a workspace in the account.
Grant Account Admin permission
Open the Sitemate Start Account from the Workspace Switcher.
Click All Users in the navigation.
Find the user you want to promote. You can search by name or email to locate them.
Set the Account Layer permission dropdown to Account Admin. Note: To become an Account Admin - the user must be an Org Controller across all workspaces in the account.
The user will now be able to access the Account Layer the next time they log in or refresh their browser. They do not need to be sent a separate invite.
Revoke Account Admin permission
Open the Sitemate Start Account from the Workspace Switcher.
Click All Users in the Account Layer navigation.
Find the Account Admin you want to demote.
Set the Account Layer permission dropdown back to Account User.
Click Save.
The user will lose access to the Account Layer immediately. Their workspace-level permissions are unaffected — they will continue to operate in their workspaces exactly as before.
Notes / Tips
Account Admin permission is per Sitemate Start account. If your organisation has multiple Sitemate Start accounts, you must grant Account Admin in each account separately.
No email notification is sent when a user is granted Account Admin.
Workspace-level permissions are independent. Changing a user's Account Layer permission does not affect their Org Controller, Project Controller, or Team Member role in any specific workspace.
Troubleshooting
Problem | What to check |
The user I want to promote does not appear in the Users list | Confirm the user has been invited to at least one workspace in this Sitemate Start account. Users who exist in other accounts will not appear here. |
The user says they still can't see the Account Layer after being promoted | Ask them to fully log out and log back in. Browser refresh alone may not be enough. |