This article helps you diagnose and fix issues when you don’t receive the password reset email after requesting it in Dashpivot.
Why this happens
Common reasons for not receiving the password reset email include:
Email routed to spam or junk folder.
You entered the wrong email address.
Your email provider blocked or bounced messages.
The reset link expired or was used already.
Your inbox is full and rejecting new messages.
Email delivery was delayed.
Browser or technical issue preventing request submission.
How to fix it
Check spam/junk folder
Open your spam or junk folder.
Check for an email from [email protected]
Mark it as "Not Spam" to prevent this in the future.
Confirm your email is correct
Double-check for typos in your email address (e.g., extra spaces, missing letters).
If you are not sure if you entered the correct email, contact support to help identify.
Whitelist the sender
Your email provider may have blocked messages from Dashpivot or bounced previous emails.
Add [email protected] to your contacts or safe sender list.
Try resending the reset link after whitelisting the domain.
Still no luck? Please access our Live Chat for a customer support assist.
Request a new reset link if expired
For security, reset links typically expire after a short time or after being used once:
Return to the login page and request a new password reset email.
Use the link immediately and avoid clicking it multiple times.
Free up inbox space
Your inbox may be over quota or full and new messages were rejected. If this happens:
Clear space in your inbox and try resending the password reset link.
Allow for email delivery delay
Email delivery can be delayed due to server load or network issues.
Wait at least 5–10 minutes before requesting another reset link.
If many reset emails were requested, use only the most recent link.
Try basic technical fixes
You can try the following technical solutions if none of the suggestions above resolved the problem.
Clear your browser’s cache and cookies.
Try in an incognito/private window.
Switch to a different device or browser.
Temporarily disable browser extensions that may interfere (e.g., ad blockers).
Note: If you've tried all the above and still aren't receiving the password reset email. Please access our Live Chat for a customer support assist.