This issue occurs when attempting to invite users to Dashpivot and the invite action does not complete as expected.
What’s happening
When trying to invite a user to Dashpivot, you may notice that:
The Invite button is greyed out or not clickable
Clicking the Invite button does nothing
The invite does not send after entering an email address
This prevents new users from being added to your Dashpivot account.
Why this happens
Common reasons this issue occurs include:
The email address has not been properly entered or confirmed
Multiple email addresses are not separated correctly
A temporary session or browser issue
The inviting user does not have sufficient permissions to invite users
How to fix it
Follow these steps from most common to least common:
Confirm the email address is entered correctly
Type the email address into the invite field.
Press Enter on your keyboard to confirm the email address.
If inviting multiple users, ensure each email address is separated by a comma (,).
Check for formatting or typing errors
Look for extra spaces, missing characters, or invalid email formats.
Re-enter the email address if needed.
Log out and log back in
Log out of Dashpivot completely.
Log back in and attempt the invite again.
Confirm you have permission to invite users
Ensure your user role allows you to invite new users.
If unsure, check with your Org Controller.
If the issue continues
If you are still unable to invite users after following the steps above, contact Sitemate Support via Live Chat and provide details about what happens when you attempt to send the invite.