Your browser saves temporary files (called a cache) to make pages load faster. Sometimes these files become outdated, which can cause pages to display old content, buttons not working, or other unexpected issues when using Sitemate/Dashpivot. Clearing your browser’s cache forces the browser to fetch the newest files from the server.
What’s happening
When you visit a website, your browser stores parts of the site (like images, scripts, and styles) locally on your device. If those cached files are outdated but still in use, you might see old content or encounter errors even if the site has been updated. Clearing the cache and cookies removes these stored files so the browser fetches fresh data.
Why this happens
Common causes:
A site update was deployed, but your browser still uses old cached files.
Cached files have become corrupted or inconsistent with current web content.
Browser data is interfering with how pages load (e.g., missing buttons or formatting issues).
How to fix it
Follow these ordered steps based on the browser and device you’re using. Replace with relevant screenshots.
Chrome
Open Chrome.
At the top-right, click the three dots icon → More tools → Clear browsing data.
Set Time range to All time.
Select Cached images and files (optional: also select cookies).
Click Clear data.
Firefox
Open Firefox.
At top right click the three lines icon > Options
On the left, select Privacy & Security
Scroll down to Cookies and site data > Clear data...
Check Cached Web Content and click Clear → Clear Now.
Microsoft Edge
Open Edge.
Click the three dots icon → Settings.
Go to Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Set Time range to All time.
Check Cached images and files and click Clear now.
iOS Browsers
Safari (iPhone/iPad)
Open your device Settings app.
Scroll to Safari → Clear History and Website Data.
Choose All history and Clear History.
Chrome (iOS)
Open Chrome.
Tap the three dots → Clear browsing data.
Set Time range to All time.
Select Cached images and files and Clear browsing data.
Firefox (iOS)
Open Firefox.
Tap the three lines icon → Preferences.
Go to Privacy & Security.
Choose Clear data… → select cache → Clear.
