Storm sometimes restarts quietly in the background between turns — for example, after you tap Stop, after a failed turn, or when a session has been running for a long time. This is normal platform behaviour, not an error.
Storm saves its session state at the end of each turn and restores it automatically after a background restart. Your progress is preserved.
Definition
A background restart is a silent session reset that Storm performs automatically under certain conditions, without any visible indication to you. Storm saves its state before each restart and restores it immediately afterwards.
What it’s used for
Session state saving ensures that work already completed in a Storm session — photos analysed, fields filled, questions asked, chat history — is not lost when a background restart occurs.
When Storm may restart in the background
Storm may restart in the background in any of the following situations:
After you tap Stop
After a failed turn (where Storm encountered an error mid-fill)
When a session runs for a long time
After a session has been idle for a day
When someone reopens the form
These are normal, expected events. Storm handles the restart automatically and resumes from where it left off.
What Storm remembers across a restart
After a background restart, Storm retains:
Photos you uploaded and everything Storm read from them
Fields Storm has already filled in the current session
Clarifying questions Storm asked during the session
The full chat history — including the first message, even in long chats
📓 Note: No app update is required. This behaviour is active automatically for all users.
FAQs
Storm seems to have forgotten my data — what happened?
If Storm appears to have lost context, check whether a background restart occurred (for example, after a Stop or a failed turn). Storm restores its full state after a restart. If you believe context was genuinely lost, contact support.
Do I need to update the app to get this behaviour?
No. No app update is required.
Will Storm lose my chat history if I leave the form open for a long time?
No. Storm saves the full chat history, including the first message, even after a long or idle session triggers a background restart.