The Users view in the Account Layer gives Account Admins a single, read-only place to see every user across their Sitemate Start account — without having to open each workspace individually. This article covers what the Users view is, when to use it, and how to find a specific user.
Definition
The Users view is a list of all users in your Sitemate Start account, aggregated across every workspace in that account. It shows each user once, alongside their key details (name, email, workspace membership, the date they joined the workspace, who invited them and when they were last active in that workspace).
You cannot add, remove, or edit users from the Account Layer — those actions must still be done from inside the relevant workspace.
What it's used for
The Users view is used to:
Audit user access — quickly answer questions like "Who has access to which workspaces?" or "Does this person still need access?"
Find a specific user across a large account without opening every workspace.
Identify cross-product users — see at a glance who uses Dashpivot, Flowsite and Gearbelt within your account.
Prepare for licensing reviews — get an aggregate view of who is consuming seats across your account.
When to use it
Use the Users view when:
A new manager joins and needs a view of everyone in their organisation.
An employee leaves and you want to confirm they have been removed from every workspace.
You're preparing for a renewal or licence review and need an accurate user count.
You need to find a user but don't remember which workspace they're in.
Open the Users view
Open the Account Layer from the Workspace Switcher.
Click All Users in the Account Layer navigation.
You'll see a table of every Dashpivot, Flowsite and Gearbelt user across every workspace in this Sitemate Start account.
Search for a specific user
Use the Search box at the top of the Users view.
Type a name or email address. The list filters as you type.
Click the Workspace Access button in the users row to expand their details and see every workspace they belong to.
View workspace access details
Click on Workspace Access for any user to open their detail panel. The panel shows:
Full name and avatar
Each workspace they belong to across all Sitemate products
The last time they were active in that workspace, who invited them and the date they joined the workspace (if the information is available)
To change a user's workspace-level permission, open the relevant workspace and update it from there — workspace-level user management is unchanged.
Notes / Tips
The list is read-only. You cannot invite, remove, or change workspace permissions from this view. Use the Users page in the relevant workspace to make those changes — see How to add users to your Dashpivot workspace.
Pending invites and Sitemate Paid/Free users are not shown currently in the Sitemate Start Account.
A user appears once even if they belong to multiple workspaces. Their workspace memberships are shown in the Workspace Access panel.