What’s happening
Users may experience:
“Connection Failed” or “Authentication Failed” errors
Xero flows no longer syncing
Repeated prompts to reconnect Xero
Failed sync jobs
Disconnected Xero connections in Flowsite
Why this happens
Common causes include:
Expired Xero connection tokens
Incorrect or missing Xero permissions
The wrong Xero organisation was connected
The connected Xero user was removed or changed
Browser session or authentication issues
Temporary Xero outages
How to fix it
1. Check the Xero connection in Flowsite
Open Flowsite.
Go to the Connections tab.
Locate the Xero connection.
Confirm the connection is active.
If disconnected, reconnect Xero.
2. Reconnect the Xero connection
Open the Connections tab in Flowsite.
Disconnect the existing Xero connection by clicking the trash icon.
Create a new Xero connection.
3. Confirm Xero permissions
Ensure the connected Xero user:
Is active in Xero
Has access to the correct organisation
Has sufficient financial permissions
Reconnect the integration after updating permissions.
4. Retry using a private browser window
If authentication still fails:
Open an incognito or private browser window
Retry the connection process
Try another supported browser if needed
5. Check for Xero outages
Review the Xero status page for any active outages or API issues.
If the issue continues
If the issue still occurs:
Capture the exact error message
Confirm whether all flows are affected
Contact support with:
The Xero organisation name
The affected flow name
Screenshots of the error