If your Dashpivot mobile app or its templates aren’t reflecting the latest changes, this guide shows how to force-refresh the data using the Download Changes option and other settings.
What’s happening
Users expect the Dashpivot app and templates to automatically update with the latest published changes, but sometimes updates don’t appear on the device. This means your forms, templates or settings may be out of date and not showing the most recent edits. Additionally, this issue may also affect folders, data, and views, causing them to not reflect the latest updates.
Examples include missing templates that were recently updated but haven’t synced to your device, or forms displaying incorrect fields such as a "Sign" button instead of the expected Manual Signature Field.
Why this happens
Dashpivot relies on device connectivity and local settings to sync changes. If the app can’t automatically fetch updates due to connectivity or device restrictions, it won’t reflect the latest templates or data. Common causes include:
Additionally, some template-specific sync issues may arise, such as templates not syncing properly after a folder reorganization or recent updates to the templates.
Poor or intermittent Wi-Fi/mobile network connection.
Auto-update permissions disabled on your device (prevents background updates).
Local cache or offline form data not refreshing.
How to fix it
Try these steps in order — from quickest fix to most thorough:
Check network connectivity
Ensure your device is connected to Wi-Fi or has strong mobile data and stays connected long enough for updates to download.
Enable auto-updates on your device
iPhone/iPad:
Go to Settings > [your device settings] > Dashpivot app and enable Mobile Data.
Also check Settings > Mobile Data, scroll and enable for Dashpivot.
Android:
In Settings > Apps > Dashpivot, make sure mobile data is allowed.
Optionally enable Smart Network Switch / Adaptive Connectivity to maintain stable updates.
Use “Download Changes” (Force Refresh)
Open the Dashpivot app.
Tap the menu in the top right (your initials).
Select Download Changes to immediately fetch the newest templates and data without logging out.
Re-start the app (if needed)
If “Download Changes” doesn’t appear to work, try closing and reopening the app, then repeat Download Changes.
Start a new form
Template changes only apply to new forms. If you need updates on an existing form, clone the form so the latest template is used.