If you encounter missing data from the integrated template here are the possible reasons and what to do if this happens:
1. Incorrect or incomplete template selection
Missing data may happen when the wrong template is integrated or when the integration does not include the template currently in use.
Example:
A new template was created with a template name: "Daily Report R1" and stopped using the old one "Daily Report R1". Only the old template was added to the integration. Because the new template wasn’t included, no new data appeared in the integration, causing confusion.
What to do
Confirm which template(s) are active.
Identify the exact data that needs to be integrated.
When creating a Flow or requesting an integration, ensure the correct template(s) and fields are properly selected.
If you continue experiencing issues, contact support.
2. Workflow form is still in a certain stage not included in the integration
For workflow templates, the form may still be in a workflow stage that is not included in the integration. Only mapped stages will send data through the integration
What to do
Check which workflow stages are included in the integration.
Ensure the form has progressed to a mapped stage.
If you continue experiencing issues, contact support.
3. Power Query configuration issues
Data may also be missing due to incorrect or incomplete configuration in the Power Query steps during the setup of the integration.
What to do
Contact support to review and correct the Power Query setup.